• Support when necessary

  • Dedicated support team

  • Expertise at your disposal


The Avensus Service Desk consists of a dedicated team of IT professionals who ensure your IT environment remains up-to-date and continually available. User support, resolution of incidents and execution of changes according to agreed KPIs. You can rely on us 24 hours a day, 7 days a week.

By telephone
+31 (0) 36 53 93 111 – on weekdays from 08.00 to 17.30 hours.

By email

For telephone support outside office hours, please refer to your service contract, where you will find your personal 24/7 telephone number.

Manfred Pallencaöe

Manfred Pallencaöe
director Managed Services

Would you like to know more about full or partial outsourcing of your IT or our Managed Cloud Services?
Contact Manfred: mpallencaoe@avensus.nl


Gerrit Ruiten

Gerrit Ruiten
administrator service desk, 2nd line

“You are in contact with end users on a daily basis when you’re on the service desk. This means the queries are very wide ranging and vary in terms of complexity. Our role is to offer support as quickly and efficiently as possible. I am proud of our results: 99.95% availability, we have meanwhile implemented 7,800 changes and we deal with 93% of service calls according to agreed standards.

That means as a team we are doing quite well!”

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